f.a.q

Is your website secure?

We will give you the tracking number after placing your order. You can track the parcel all the way. So please don’t worry about it. Moreover, all the personal information that you use on our website is confidential.

When is the receipt time?

Once the payment is confirmed, we process your order within 3-7 working days. Then we ship via EMS/other couriers. Delivery times for other countries are 15-25 days (USA). You can ask for help from customer service.

Are you coming to our country?

Yes, we ship worldwide. Generally speaking, once payment is confirmed, the processing time is 3-7 working days, and delivery usually takes 15-25 working days, depending on your country of residence.

Note: Sometimes, our warehouse is overloaded, and processing may take 4-10 days.

What is the return policy?

If you are not satisfied within 30 days after receiving the goods, don’t hesitate to contact customer service to request a refund (if not used).
Refund process: Contact customer service for the return address.
After receiving and confirming the goods, if the watch is new and unused, we will arrange a refund immediately, and the card refund will take 8-20 days.

What if I can't find my watch?

If the parcel has not arrived (it has been seized or lost by customs), you can contact customer service to request a refund or resend it.

What should I do if I place an incorrect order?

1. If you enter an incorrect address, you can contact customer service to correct it.
2. If you choose the wrong watch or the wrong size, you can also contact our customer service.
Tip: Don’t hesitate to contact customer service within three days after your order. If the goods have been shipped, you need to take responsibility for it yourself.

Can I pay with my Visa / MasterCard?

We encourage people to use Bitcoin and Western Union because of Visa and MasterCard policies against counterfeit goods, although we process Paypal/Visa/MasterCards for a limited time. If you do not find the option available, please come back at another time and contact customer service.

How do I track my order?

After sending the parcel, we will email you the tracking number. Or you can contact our customer service for tracking information.